Contact Support
If you need help using FMAX, you can contact the support team directly from the platform.
Open FMAX Support
Section titled “Open FMAX Support”A support widget is available on the FMAX website.
Look for the support icon in the bottom-right corner of the platform.
Click the icon to open the support window and start a conversation with the FMAX support team.
When contacting support
Section titled “When contacting support”To help the team understand your issue quickly, provide relevant information such as:
- A clear description of the problem
- The FMAX feature you are using
- Relevant order information
- Your X username when relevant
- Screenshots of any error messages
Order issues
Section titled “Order issues”If you’re contacting support about an order, check your FMAX Dashboard first and provide the relevant order information when contacting the team.
This can help the support team investigate your issue more efficiently.